Privacy Policy from The Oracle Roast

Our Commitment to Your Privacy

At The Oracle Roast, located at 879 Oakhaven Way, Unit 102, Victoria, British Columbia, V8V 1J9, Canada, we are dedicated to providing exceptional artisan coffee roasting, specialty espresso drinks, tea service, freshly baked pastries, light breakfast and lunch options, catering, retail sales, and barista training workshops. We understand the importance of your privacy and are committed to protecting the personal data you share with us through our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) to the extent it applies, and Canadian privacy legislation.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Data You Provide Directly: This includes information you provide when you make a purchase (online or in-store), sign up for our newsletter, register for a barista training workshop, place a catering order, contact us through our online platform, or engage with us in any way that involves submitting personal details. This may include your name, email address, postal address, phone number, and payment information.
• Transaction Data: When you make purchases through our online platform, we collect information related to your transactions, such as products or services purchased, payment method, and transaction amount.
• Technical and Usage Data: When you visit our online platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This helps us understand how our platform is used and to improve its functionality.
• Marketing and Communications Data: We may collect your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: This includes processing your orders for coffee beans, brewing equipment, pastries, and other products, managing your registrations for workshops, handling catering requests, and fulfilling your requests for information or services.
• To Improve Our Products and Services: We analyze usage patterns and feedback to enhance the quality of our coffee, food offerings, workshops, and the overall experience on our online platform.
• To Communicate with You: We use your contact information to send order confirmations, updates about your purchases, important service announcements, and, if you have opted in, marketing communications about our new products, promotions, or events.
• For Marketing and Promotional Purposes: With your consent, we may send you newsletters and promotional materials related to The Oracle Roast. You can opt out of these communications at any time.
• To Ensure Security and Prevent Fraud: We may use your information to protect the security and integrity of our online platform and to detect and prevent fraudulent activities.
• To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in operating our online platform, conducting our business (e.g., payment processing, email delivery, shipping services), or providing services on our behalf, such as IT support. These service providers are bound by confidentiality clauses and are only permitted to use your data for the specific purposes we define.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to such requests.

Security of Your Data

We are committed to protecting the security of your personal data. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Third-Party Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• The Oracle Roast
• 879 Oakhaven Way, Unit 102
• Victoria, British Columbia, V8V 1J9
• Canada
• Phone: (250) 590-3456